How to use this page

Orders should act as the most reliable source for the commercial operation. This is the area where the team understands what has come in, what requires action, which orders are pending, which statuses have been assigned, and what extra information needs to be communicated to the customer or to logistics.

List
Order detail
Status update

1

Main order list

Operational triage and reading

Order list in Studio CMS E-commerce
The main list brings together filters, status, payment method, date, total, and quick actions to monitor orders that have already been formally registered in the system.

This view helps the team quickly understand which orders came in, which ones require priority attention, and where there may be commercial, logistics, or payment-related pending issues.

2

What the list helps reveal

Main fields and context

Order identification

  • Number and ERP code help locate the order and cross-check it with other systems.
  • Name and email provide immediate context about the customer.
  • Date helps read recency, time order, and recent volume.

Operational context

  • Status shows at what point in the operation the order currently is.
  • Payment method helps contextualise order intake and possible pending issues.
  • Total helps read commercial impact and potential priority.
Useful reading: the list is not only for consulting orders. It also works as a triage panel because it helps sort priorities and quickly shows where there is accumulation or a need for intervention.
3

Order detail

Complete order view

Order detail in Studio CMS E-commerce
When opening the order, the team can review the customer, addresses, purchased items, quantities, prices, and final total in a single view.

This area is essential for customer support, manual checking, and logistics validation. It is also where the team confirms whether the submitted information matches what should move forward to processing and shipment.

Customer data

Includes identification, email, and useful context for contact or order validation.

Addresses and items

Make it possible to confirm delivery, billing, order composition, and the total associated with each item.

4

Updating the order status

Progress and operational communication

Order status editing in Studio CMS E-commerce
The status update makes it possible to reflect the real progress of the order, add a comment, insert a tracking link, and decide whether a notification should be sent.

Changing the status is one of the most sensitive actions in this area because it affects the internal reading of the operation and may also have a direct impact on communication with the customer.

Frequent statuses

  • Confirmed
  • Delivered
  • Pending payment
  • Waiting for shipping costs
  • Shipped

Additional fields

  • New comment
  • Tracking link
  • Optional notification sending
Important: statuses need to follow a clear logic. When they are used without criteria, the team loses confidence in the operational view and follow-up becomes confusing.
5

Management good practices

Operational consistency

  • Define a clear logic for how statuses are used and keep it consistent over time.
  • Update the order at the right moment to avoid outdated operational readings.
  • Use comments only when they add relevant context for the team.
  • Insert a tracking link only when it actually exists and is ready to be shared.
  • Be mindful of the impact of automatic notifications whenever you change an order.
Good practice: this area should work as a reliable record of what is really happening with each order. The more consistent its use is, the more useful it will be for the whole team.
6

Explore also

Areas related to the commercial operation

E-commerce concept

Review the overall logic of the module to understand how orders connect to the rest of the commercial operation.

Sales dashboard

Use the dashboard to understand whether operational signals are already affecting the store's broader metrics.

Carts

Compare the formalised purchase with the earlier journey stage to understand where conversion is being lost.

Shipping

Review shipping rules when there are orders waiting for transport costs or delivery-related questions.